To our site visitors and customers:

"We take our Privacy Policy very serious.  Since we too purchase items on the web and
send and receive e-mails on a daily basis we receive our share of SPAM and are always
concerned about our security on the net.  We will never put ourselves in a position
where we contribute to any activity that is detrimental to our customers or our reputation.  I therefore
encourage you to read and review our Privacy Policy below and again, thank you for visiting our site." --
Bob Ballard, Owner, FOA Certified Master Instructor


Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online
information practices and the choices you can make about the way your information is collected and used.
To make this notice easy to find, we make it available on our home page and at every point where
personally identifiable information may be requested by PayPal.

Fiber Optics Tools
DOES NOT COLLECT ANY INFORMATION FROM OUR VISITORS.

When a visitor comes to this site and purchases products or if a visitor chooses to send us an email, the
information provided is viewed only by Bob Ballard, Owner.  At no time is this information added to ANY
database nor is it given or sold to others.

When a visitor clicks on the "Buy" button to purchase a product or service, he/she
is immediately linked to PayPal for completion of the transaction. PayPal uses this information  
provided about the customer  via secured server only when placing an order and only to complete that
order.

You can register with our website if you would like to receive our additional information as well as updates
on our new products and services. Information you submit on our website will not be used for this purpose
unless you fill out the BDI DataLynk Guest Book as explained above.  You will not be added to any update
mailers about our products or services unless you specifically request do so in writing to Bob Ballard at
bob@fiberoptistools.com.

Course Registration

Fiber Optics Technican Course registration is handled by our Campus Partners.  At no time do we accept,
collect information, identify, or otherwise have any prior knowledge of students attending our classes at our
partner locations unless that student has contacted us prior to the class or we have contracted directly with
that student to provide services at his/her facility.

Students who successfully complete our classes have the option to register his/her certification with the
Fiber Optics Association.  Once the application is received by the instructor it is immediately forwarded to
the FOA for processing.  At no time is this information shared, sold or otherwise made available to the
public.

Finally, we never use or share the personally identifiable information provided to us online in ways
unrelated to the ones described above.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or
maintain information at our website from those we actually know are under 13, and no part of our website is
structured to attract anyone under 13.

How To Contact Us

Should you have other questions or concerns about these privacy policies,
please call us at 512-785-9024 or send us an email.
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Vietnam Veteran-Owned Small Business
Return Policy:  No returns will be accepted after 30 days from date of shipment.  There MUST be an RMA # with
every shipment that is returned.  If the RMA # is not clearly visable on package and/or packing list, the shipment will
be refused.  Further, there will be a 15% re-stocking charge on all returned items.  If there are Warranty Issues,
those will be dealt with on an individual basis.
"Don't have or want a PayPal Account?  Use your credit
cardsecurely.  Or, just email us your order and we will
enter it for you and process your payment with an
alternate service."

How To Place Orders:
4 Ways To Place Orders at Fiber Optic Tools
1.) Via PayPal - Authorized PayPal Account
2.) Via Email - bob@fiberopticstools.com
3.) Via Phone - (512) 785-9024
4.) Via Credit Card

Air Freight or Special Handling? NO WORRIES!
GIVE US A CALL and we will handle it for you.
Questions? Ask the Owner.
Bob Ballard
Master Fiber Optics Instructor
Certifed by the
FOA.
Email
Ph: 512-785-9024
Bob Ballard
Return Policy:  No returns will be accepted after 30 days from date of shipment.  There MUST be an RMA #
with every shipment that is returned.  If the RMA # is not clearly visable on package and/or packing list, the
shipment will be refused.  Further, there will be a 15% re-stocking charge on all returned items.  If there are
Warranty Issues, those will be dealt with on an individual basis.